We accept Visa, Mastercard, AMEX, Discover, Money Orders, Checks at this time. PLEASE NOTE: Checks/Money Order payments must clear(this normally can take 10-15 days) before any work will begin on an item.
CUSTOM MADE ITEMS:
All of our items are handcrafted and made to look old and worn (if requested) and no two will ever look exactly alike. You will notice some variations in the distressing of each piece which makes each piece unique. Our furniture is made with Real Wood and may have nicks and/or dents, this adds character to the item and is not a flaw in anyway.
All items will be made after your order has been placed. If you have specific requests, please be sure to indicate them in the comments sections of the order, or give us a call at 706-867-1919
COLOR CHOICE:
All items are stained/painted in your choice of color. We must receive your color choice in order to process your order and if we do not receive your color choice there will be a delay in shipping.
We offer over 50 colors from you to choose from. Please see our finishes page to view them.
Any paint color can be distressed, the edges slightly sanded in various places given the item a worn look, if requested.
We do not charge extra for distressing/aging a piece.
We do not charge extra for color matching.
CAN WE CUSTOMIZE AN ITEM?
Yes you can. Due to the fact that each item is made to order, customization is usually not a problem. This includes dimensions, stains, paint, aging, and more. We can also work from a photo, a sketch, or a picture in a magazine. If you like our style, we can build you anything.
SHIPPING & HANDLING:
All orders will be shipped UPS or by Freight for larger pieces, based on items and quantity ordered.
Allow a minimum of 14 - 21 business days for product shipment. (Longer for large orders or during Holidays)
Larger items may require shipping via freight. If this is the case we are more than happy to get some quotes for you based on your delivery zip code. We can also provide you with the boxed dimensions/weight if you prefer to handle the freight on your item.
PRIVACY POLICY:
Personal information collected when placing an order or joining our mailing list is never sold or shared with a third party. We vow to never abuse your trust and privacy by bothering you with an excessive amount of newsletters.
DAMAGED CLAIMS:
Every piece is thoroughly checked and carefully packed before shipping.
Upon receipt, the carrier assumes full responsibility for safe arrival of the merchandise.
Should the package or any portion be damaged apparent or otherwise, a claim must be filed with the carrier. Remember to save any and all original packaging and then contact the carrier.
APPARENT LOSS/DAMAGE:
Apparent Loss or Damage must be noted on the Freight Form and signed by the driver. Failure to do so will result in refusal of the carrier to honor any and all claims. The carrier will have the necessary forms for filing.
NON APPARENT DAMAGED:
When damage is non apparent until the merchandise is unpacked, a claim for concealed damage must be filed. Upon discovery, a phone request must be made to the carrier for inspection.
The carrier is responsible for concealed damage and upon request, will furnish the necessary forms.
Pending claims for damaged merchandise are not valid reasons for withholding payment.
We will do whatever necessary to repair or replace damaged items.
RETURN POLICY:
If there should be a discrepancy with your order, contact us for return authorization, if necessary.
All returns must be requested within (7) days of receipt of merchandise and must be returned in the original box to prevent damage upon return.
Customer is responsible for all return/freight charges.
If you have any questions or would like to make a suggestions please email us or call us at 706-867-1919
